Fixed return
The credit follows the agreed price, usually what the customer paid. It does not move with today’s gold rate. The piece goes back to stock at its recorded weights.
Record a customer return with purity, gross weight, pure weight, making charges, and VAT. Credit the account at a fixed amount or from today’s gold rate, and put the metal back into stock when you confirm.
A fixed-price necklace coming back to stock.
22K necklace
Fixed
Gross 18.420 gPure 16.885 gMaking 120.00
When you confirm
Illustrative only. Rates, currency, and VAT follow the return you are processing.
Stock, the customer balance, VAT, and the daily report all update from the same return.
The return number is created for you. Add a reference if you need one, then choose the date, customer, and currency. The gold rate and exchange rate on screen are stored with the return.
Each line keeps item, description, purity, quantity, gross weight, pure weight, making charges, subtotal, VAT, and the line credit. Totals update as you add pieces.
Review quantity, gross weight, pure weight, subtotal, VAT, rounding, and the credit. Confirming puts the metal back in stock, credits the customer, and posts the return to the daily report.
Match the credit to how the piece was sold. Retail returns usually stay at the original amount. Wholesale metal often comes back at the rate on the day of the return.
The credit follows the agreed price, usually what the customer paid. It does not move with today’s gold rate. The piece goes back to stock at its recorded weights.
The credit is the pure weight times the gold or silver rate on the day the metal comes back. That rate is saved on the return, which is how wholesale trade returns are usually valued.
A generic return only reverses a price. A gold piece also has to restore gross weight and pure weight. If the credit uses today’s rate, that rate has to be the one on the document, not the rate from the original sale.
VAT is reversed on the taxable amount of the return. If the currency is not your base currency, the exchange rate at the time of the return is stored with it.
Metal Sales Return uses the same metal fields as the original invoice, so the return is as specific as the sale.
The counter, the trade desk, the branch, and the accounts all read the same document.
Take a piece back at the counter, restore the metal values, and credit the customer for what they paid.
Value a trade return at the rate on the day the metal returns, and keep that rate on the document.
Process the return at the branch that receives it, so that location’s stock and accounts stay accurate.
Find every return in the daily report, return history, and the accounts, with VAT reversed for tax reporting.
The metal, the credit, the tax, and the report.
Stock, pricing, VAT, currency, and where the return shows up.
Yes. When a sales return is confirmed, the gross weight and pure weight are added back to metal inventory. Stock and the metal balance update without a separate adjustment.
A fixed return credits the customer at an agreed amount, usually what they paid. An unfixed return values the credit from the gold or silver rate at the time the metal comes back. Both are on the same return screen.
Yes. VAT is calculated on each returned line from the item’s taxable status. The return shows the VAT being reversed, which is what you use for tax reporting.
Yes. Choose the currency on the return. The exchange rate at that moment is shown and stored on the document.
Sales returns appear in the daily report, in return history, and in the related accounts. They stay separate from sales, so returns do not inflate gross sales.
A jewelry return changes inventory, the customer balance, and the tax record at the same time. Metal Sales Return writes all three from one document.